Refund & Return Policy
At Axesnhorns, customer satisfaction is our top priority. Our gear is built for warriors, but we understand that sometimes the journey requires a different path. Please review our policy below.
Special Engraved Products
All special engraved or personalized items are Final Sale. Due to the unique customization involved, these relics are non-returnable and non-refundable, except in cases of defects or damage upon arrival.
30-Day Defective Item Policy
If you receive a defective item, we offer a 30-day return window. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong relic.
- Items must be unused and in the same condition as received.
- Must be in original packaging.
- Requests must be initiated within 30 days of delivery.
- Verification (Photos/Videos) may be required for defective claims.
Non-Returnable Items
Beyond personalized goods, the following cannot be returned:
- Gift cards
- Digital downloads
How to Initiate a Return
To start your return, send a dispatch to our forge at:
Include your Order Number and details of the issue. If accepted, we will provide a return shipping label and instructions.
Refunds & Exchanges
Refunds: Once inspected, we will notify you of the approval. If approved, the credit will be applied to your original payment method automatically.
Exchanges: We only replace items if they are defective or damaged. We will ship the replacement relic at no additional cost once the original is received.
Shipping Costs: Shipping costs for non-defective returns are non-refundable. For defective items, the cost of return shipping is covered by us.
Thank you for shopping at Axesnhorns. We appreciate your business and look forward to serving you again in the Great Hall.